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This section helps troubleshoot common error messages received when starting SlipStream Web Accelerator. Click any of the following error messages for resolution information.

Error Messages when Starting SlipStream Web Accelerator

  1. "Slipstream Web Accelerator was unable to connect to the SlipStream service…"

  2. "SlipStream Web Accelerator was unable to load the sdicore.dll library ..."

  3. "SlipStream Web Accelerator detected another application using the HTTP listening port..."

  4. "SlipStream Web Accelerator could not be started due to an installation or configuration problem..."

  5. "Slipstream Web Accelerator cannot be started due to an internal error ..."

  6. "SlipStream Web Accelerator could not be started due to an authentication timeout…"

Error Messages when Starting SlipStream Web Accelerator

  1. "Slipstream Web Accelerator was unable to connect to the SlipStream service…"

    Please verify you have the correct username, password, server name and server port number under Connection setting. Also please make sure that you have active internet connection through the ISP which supplies you with the Accelerator. If you are running firewall software, make sure that a firewall rule is present that allows access to the Server Port.

    If the problem persists contact your ISP for further assistance.

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  2. "SlipStream Web Accelerator was unable to load the sdicore.dll library ..."

    A file or resource required by SlipStream Web Accelerator may have been deleted. Please uninstall completely and then re-install SlipStream Web Accelerator.

    If the problem persists contact your ISP for further assistance.

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  3. "SlipStream Web Accelerator detected another application using the HTTP listening port..."

    The default HTTP listening port for the Accelerator is 127.0.0.1:5400. The error message shows that a different application or an existing user (in case of Windows XP users) might be using the default listening port of the Accelerator. You need to redirect the port number to a different port, e.g. 5400, 5500 or 5600 by changing it under Local Listening Port. Please also make sure the LSP chain is not damaged, which typically happen if other LSP-based applications were installed after the Accelerator.

    If the problem persists contact your ISP for further assistance.

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  4. "SlipStream Web Accelerator could not be started due to an installation or configuration problem..."

    A file or resource required by SlipStream Web Accelerator may have been deleted. Please uninstall completely and then re-install SlipStream Web Accelerator.

    If the problem persists contact your ISP for further assistance.

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  5. "Slipstream Web Accelerator cannot be started due to an internal error ..."

    Try restarting SlipStream Web Accelerator by exiting the program and then re-launching it.

    If the problem persists contact your ISP for further assistance.

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  6. "SlipStream Web Accelerator could not be started due to an authentication timeout…"

    Please ensure that the authentication information provided to you by your ISP has been input correctly.

    If the problem persists contact your ISP for further assistance.

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